fbpx

Refund & Returns Policy

At Lash Plus, we try our absolute best to ensure our customers receive the highest quality, salon professional eyelash extension supplies.  If you are not entirely satisfied with your purchase, we will exchange or refund your purchase within 15 business days of the delivery date.

If you have a quality issue, please return the item(s) within 15 business days of delivery to receive a refund or exchange.  Contact sales@lashplus.com.au for a returns label; products returned to Lash Plus without a returns label will be discarded.

If you are unsatisfied with your unopened and unused products and wish to return or exchange them, return the item(s) within 15 business days from the delivery date.  Refunds will be credited back to the original payment method.

Returns Address:

kikiLashes \ Lash Plus
553 Willoughby Rd
Willoughby
NSW 2068
Australia

Return policy conditions:

  • Item(s) to be returned within 15 business days of receipt of the date of delivery
  • Item(s) to be in original saleable condition with all labels and tags attached
  • Customer to present Proof of purchase
  • Return item(s) must have a postal tracking number, to confirm item(s) receipt
  • Change of mind returns will incur a restocking fee of 15% of the product value
  • Return postage fees are to be covered by the purchaser

Exclusions:

  • We do not accept refunds on item(s) purchased on sale
  • Non-returnable items: health and personal care items
  • Item(s) that have been used and do not have a quality issue

Returns are managed on a case by case basis, returns that are not the result of a quality issue must be unopened, unused, and in the original packaging.

All return postage and insurance charges will be at the expense of the purchaser.

Return packages are to be shipped with postal tracking details and protected from damage.  Lash Plus is not responsible for any items lost in transit or for any breakages that occur in transit.

For returns due to change of mind or that are not the result of a manufacturer defect, these will incur a restocking fee of 15% of the product value.

For exchange requests, please allow sufficient time for your exchanged item(s) to be handled and reshipped. Typically 5 - 20 business days.

Refunds will be completed using the original method of payment. If the original method of payment is unavailable, Lash Plus will issue a credit note.

If you have any questions about the Lash Plus Returns and Shipping Policy, please contact us:

Email:  sales@lashplus.com.au 

or

kikiLashes \ Lash Plus
553 Willoughby Rd
Willoughby
NSW 2068
Australia

Our return policy is in addition to your rights under the Consumer Rights Act.

follow us on instagram